Terms and conditions

These terms and conditions apply to all users of this website and customers of Ioaku AB. Ioaku AB reserves the right to update these terms and conditions at any time.

Prices

Prices are shown in Swedish kronor (SEK), Euro (EUR) and United States Dollars (USD), including VAT (25%) and excluding shipping (also excluding any possible additional local sales taxes if you are ordering from a country outside of the European Union). NO REFUNDS OR EXCHANGES OF SALE ITEMS OR ITEMS PURCHASED WITH PROMOTIONAL SALE CODES.

Payment

Payments are made through our payment provider (PayEx) or (PayPal). Accepted payment cards are VISA, MasterCard, American Express, Eurocard and Maestro.

Shipping

Orders will be shipped within 3-10 days from the time of each purchase ( if no other information given ). Shipment is offered WORLD WIDE so you can buy your IOAKU jewelry from any part of the world.  Rates are as follows: shipments to Sweden 59 SEK (or the EUR/USD equivalent at the time of purchase); shipments to member states of the European Union are 149 SEK (or the EUR/USD equivalent at the time of purchase); shipments to the rest of the world are 199 SEK (or the EUR/USD equivalent at the time of purchase). The cost of shipping and any additional expenses due to uncollected packages will be charged to the buyer.

Returns

Returns must be sent back within 14 days from the date that the buyer received their delivery. Returned items will only be accepted if they are in equal condition to when they were shipped. Shipping costs for returned items are at the buyer’s expense. Returned packages that are lost in transportation will not be compensated for. Refunded money will be transferred to the buyer’s payment card within 14 days from the date Ioaku AB receives the returned package.

Help

Do not hesitate to contact us if you have any questions regarding your order of IOAKU jewelry. Please send an email to customerservice@ioaku.com

Sponsorship/Collaboration

We love getting to know new IOAKU jewelry lovers. Please send an email to info@ioaku.com