Terms and conditions

These terms and conditions apply to all users of this website and customers of Ioaku AB. Ioaku AB reserves the right to update these terms and conditions at any time.

Prices

Prices are shown in Swedish kronor (SEK), Euro (EUR) and United States Dollars (USD), including VAT (25%) and excluding shipping (also excluding any possible additional local sales taxes if you are ordering from a country outside of the European Union).

Payment

Payments are made through our payment provider (PayEx) or (PayPal). Accepted payment cards are VISA, MasterCard, American Express, Eurocard and Maestro.

Shipping

Orders will be shipped within 1-5 days from the time of each purchase ( if no other information given ). Shipment is offered WORLD WIDE so you can buy your IOAKU jewelry from any part of the world.  Rates are as follows: shipments to Sweden 59 SEK (or the EUR/USD equivalent at the time of purchase); shipments to member states of the European Union are 149 SEK (or the EUR/USD equivalent at the time of purchase); shipments to the rest of the world are 199 SEK (or the EUR/USD equivalent at the time of purchase). The cost of shipping and any additional expenses due to uncollected packages will be charged to the buyer.

Pre-Order

If you make a purchase of a Pre-Order Product, do you automatically consent to the fact that the products will be delivered on the appointed time period that has been referred to at the product description/photography.

Cancelation

You have from the point of purchase the right to cancel and return a product(s) bought online at WWW.IOAKU.COM within 14 days, for any reason and with no justification.

Returns

Returns must be sent back within 14 days from the date that the buyer received their delivery. Returned items will only be accepted if they are in equal condition to when they were shipped. Shipping costs for returned items are at the buyer’s expense. Returned packages that are lost in transportation will not be compensated for. The refund will be payed back in full excluding the shipping cost. Refunded money will be transferred to the buyer’s payment card within 14 days from the date Ioaku AB receives the returned package.

Help

Do not hesitate to contact us if you have any questions regarding your order of IOAKU jewelry. Please send an email to customerservice@ioaku.com

Sponsorship/Collaboration

We love getting to know new IOAKU jewelry lovers. Please send an email to info@ioaku.com

 

 

Integrity Policy and General Data Protection Regulation (GDPR)

The Swedish company, IOAKU AB is the data controller for the personal data you send to us and is responsible for your personal information in accordance with applicable data protection regulations.

IOAKU AB
Box 5204
10245 Stockholm
Sweden

Company Register:Bolagsverket
Organization nummer: 556899-3058
Authorized Representative: Fanny Ek
VAT registration number: VAT-ID SE556899305801

This privacy policy applies to those customers who visit our website, subscribe to our newsletters and who choose to buy our products.

The personal data collected is used as information individually or in combination with other information in order to identify you as a user and as a physical living person. For example, can that be your name, e-mail address or phone number.

Our primary purpose for processing your personal information is for IOAKU to be able to fulfill commitments to you as a customer, but we also collect information about you who are not yet a customer but want to be contacted by us.

As you choose to subscribe to our newsletter or to buy IOAKU’s products, do you automatically consent to the above-mentioned personal data we collect from you. We thereby also have the consent to contact you frequently with news, exclusive offers and other IOAKU related matters.

As a personal data controller, IOAKU is responsible for ensuring that your personal information is processed safely and that GDPR is followed. We do not process sensitive personal data unless there is specific consent for handling these.

Internally we handle your personal information in our internal customer database. This system is used to deliver the products you buy from us and to handle issues and customer care in connection with the performance of these products.

Personal information collected through product purchase made at WWW.IOAKU.COM is stored during 5 years for future news or related customer care. Information collected through social media,newsletter subscription or other meeting point will be stored up until the point where the customer chooses to be deleted under these conditions.

Other information:

We do not sell any customer information to any third party!

Your rights

You can always contact us through email (info@ioaku.com) if you have any questions or requests regarding your personal information.

You are entitled to receive information about what personal data processing is being done with us.

You are entitled, once a year, through a written signed application, to request a registry extract where you can see what personal data processing we have about you.

You have the right to request redress if we have errors registered about you.

You are entitled to be deleted under these conditions:
– The information is no longer needed for the purpose they were collected.

– If the information is saved with your consent and you revoke the consent.

– If treatment is based on an interest balance and there are no legitimate reasons that weigh heavier than your interest.

– If personal data has been processed illegally.

– If you oppose treatment for direct marketing purposes.

The right to be deleted does not apply if we are required by law (eg the Accounting Act) to keep the data.

You are entitled to data portability (the right to have your personal data moved) provided that the legal basis is consent or agreement and what you may receive is personal information about you as provided or generated by your actions / activities.

You are entitled to request a limitation in the treatment.

You are entitled to object to a personal data processing and IOAKU will then discontinue the processing while investigating the matter.

You are entitled to make complaints to the Data Inspectorate about treatments performed by us.