• Destruction by Use : Jewelry is an object that is exposed to the effects of daily use and the outside world. Therefore, it is natural that they can show signs of wear and tear over time. Minor scratches, changes in gloss and a natural patina may occur. These are normal signs that jewelry becomes personal and acquires a story.
• Complaints : If your jewelery shows serious defects in materials or manufacturing that do not allow it to be attributed to normal use, the product may be eligible for a complaint under the Consumer Purchase Act.

We urge you to take care of your jewelry with care. Here are some tips to extend its life and maintain its beauty:

1. Avoid Chemicals and Strong Cleaning Agents : Always avoid exposing your jewelry to strong chemicals such as soap, creams or similar and cleaning products.
2. Store Separately : Always store your jewelery in your nice box that you receive on delivery or separately in a dry/suitable place to avoid scratches and tangles. Jewelery must not be stored near moisture.
3. Remove During Physical Activities : Always remove your jewelry when performing activities that may put unnecessary strain on it.
4. Avoid Water : Always remove jewelry when washing your hands or when bathing, showering or if you plan to swim.

If you experience problems that you believe are due to production errors, please contact our customer service. We ask you to provide the following information:

1. Your name and order reference number.
2. A detailed description of the problem.
3. Photos that clearly show the defect or problem (if possible).

We will review your complaint carefully and get back to you shortly with a solution according to the Consumer Purchase Act.

We look forward to being of assistance and assure you that your shopping experience with us is our top priority.

Thank you for choosing IOAKU!

1. The product arrives damaged: If the product arrives at the customer with visible damage or defects that occurred during transport.
2. Incorrect product: If the customer receives a different product than the one ordered.
3. The product does not work as intended: If the product does not perform the functions or meet the requirements for which it is intended.
4. Material or manufacturing defects: If the product contains defects due to defects in materials or the manufacturing process.
5. Error in product specifications: If the product description or specifications on the website do not match the actual product.
6. Warranty case: If the product does not meet the quality standards promised in the warranty.
7. Size or measurement error: If the product does not fit according to the specified measurements or size instructions.
8. Color difference: If the color of the product deviates significantly from what is presented online.
9. Quality: If the condition of the product deteriorates or breaks within an unreasonable time.
10. Incorrect labelling: If the product is labeled with wrong information, such as the wrong material, origin or manufacturer.

These examples highlight situations where customers may have the right to complain about a product due to defects that are beyond their control or that arise due to the manufacturing or delivery process.

1. If you receive a product that is damaged or defective in any way when you receive the product, you have the right to make a complaint.
2. According to the Consumer Purchase Act in Sweden, if a fault or defect is discovered after 30 days from the purchase and it cannot be attributed to normal wear and tear or destruction due to use, the customer must notify the seller of the fault within a "reasonable time" after the fault has been discovered.

1. Scratched surfaces: Scratches can occur on jewelry if it comes into contact with hard or sharp objects.
2. Lost stones or pearls: It is possible for stones or pearls to become dislodged if the jewelry is subjected to impact or pressure.
3. Color changes: The metal plating may gradually wear away over time due to normal use.
4. Color fading: If the jewelry is exposed to chemicals, strong sunlight or water over a long period of time, the color may fade.
5. Lost parts: Parts such as latches, hooks or loops can wear out or break over time.
6. Improper cleaning: Using improper cleaning methods or chemicals can affect the appearance of jewelry.
7. Allergic reactions: Some people may be allergic to certain metals, which may cause irritation or redness.
8. Bent or deformed parts: If the jewelry is subjected to strong pressure or bent in the wrong way, it can become deformed.
9. Chain wear: Chains that rub against hard surfaces can become thin or crack.
10. Loose settings: If the jewelry has gemstones that are set, these can become loose over time.

These examples show situations where faults can occur due to normal wear and tear of jewellery. It is important to understand that jewelry, no matter how well made, can be affected by use and therefore it is good to be careful and take care of it properly.

Any faults caused by wear or use are never eligible for a refund.

No, according to the Consumer Purchase Act in Sweden (2022:260), the seller is not obliged to replace products that have been destroyed due to normal use or wear and tear. These types of damage are considered normal wear and tear and are usually the responsibility of the consumer.

It is important to distinguish between guarantees and right of complaint. Warranties are voluntary commitments on the part of the seller and may cover specific types of damage or failure that are not the result of normal use. The right to complain according to consumer legislation applies to defects that are present on delivery or that occur within a reasonable time after purchase and are not due to the consumer's use.

If a product has been damaged due to normal use or wear and tear, the right of complaint does not apply and the seller is not obliged to replace the product. It is the consumer's responsibility to use and care for the product in an appropriate manner.